Frequently Asked Questions
Everything you need to know about your favorite cozy essentials.
How do I know if my Ugg boots are authentic?
Every pair of authentic Ugg boots comes with a security label and QR code on the left shoe or boot. You can scan this code to verify the product's authenticity instantly on our official verification portal.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags are intact to qualify for a full refund or exchange.
How should I clean and maintain my sheepskin boots?
To maintain the quality of your sheepskin, we recommend using our specialized Sheepskin Care Kit. Avoid direct heat or sunlight when drying, and never put your boots in a washing machine.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay for eligible customers.
Are your materials sustainably sourced?
We are committed to ethical sourcing. Our sheepskin is a byproduct of the food industry, and we strictly follow the Animal Welfare Policy to ensure all materials are sourced from suppliers that meet our high standards.